Member Information

The undersigned (hereinafter called the "member") hereby applies for participation in the Prepaid Program offered to members of Capital Electric Cooperative (hereinafter called the "cooperative") and agrees with the cooperative to the following terms and conditions:

  1. The member acknowledges they're solely responsible to regularly monitor the balance of the prepaid account and understands that electric service will be subject to disconnection without any written notification from the cooperative to the member once the balance of the account reaches zero ($0.00).
  2. The member acknowledges they will not be mailed a monthly statement of electric usage and other applicable fees or charges.
  3. The member understands the medical and health conditions of any person located at the address where electric service is furnished by the cooperative or inclement weather conditions or temperatures will not postpone disconnection of electric service.
  4. The member agrees that they may purchase electricity at any time. Electricity may be purchased via internet or telephone 24 hours a day or during normal business hours at the cooperative office. If payment is made after account has reached a zero balance, services will be reconnected after funds have been received and posted to the account.
  5. The member understands that they will receive alerts (via phone/email/text) regarding their prepaid account(s) and agrees that by disclosing a landline, mobile or other phone number, Capital Electric or its agents or contractors may call the member on that number using an automated pre-recorded telephone dialer and/or that Capital Electric or its agents or contractors can leave a pre-recorded message and/or text message on that number. This is on the paper application currently but not on the website.
  6. If the member changes any of the contact information (i.e. email address, phone number) provided on this agreement, it is the responsibility of the member to notify the cooperative of any such changes immediately.
  7. The member authorizes the cooperative to transfer any outstanding balance on the member's account to the prepaid account. Any balance remaining after application of any accrued security deposit will be paid by application of twenty-five percent (25%) of the member's future electricity payments until the remaining balance is paid in full.
  8. The member shall pay any returned payment fees and service fees and further agrees that all such applicable fees are required to be paid in full before any member payments are applied to the balance of the prepaid account or outstanding prepaid amount.
  9. Prepaid accounts shall not be eligible for payment arrangements with the cooperative and energy assistance shall not be applied until received as payment on the member's prepaid account.
  10. If an active member wishes to discontinue prepaid metering, the member will be subject to existing new account deposit requirements as established by the cooperative. If service is to be disconnected and finalized, any balance on the prepaid account will be refunded at that time.
  11. The member shall purchase electricity from the cooperative in accordance with the current and any future rate schedule of the cooperative on a prepaid basis for the above-referenced account.
  12. The member understands that the terms and conditions set forth in the member's Application For Membership and/or Electric Service continue to apply in addition to the terms and conditions of this agreement and Prepaid Program, subject, however, to any changes set forth in this agreement.
  13. The member shall pay any applicable fees as fixed by the cooperative by-laws and the policies, rules and regulations of the board of directors as may be required for the member to participate in the Prepaid Program.
  14. The cooperative reserves the right to remove any member from the Prepaid Program at any time, without consent or notification. The cooperative reserves the right to modify or terminate this program at any time.
  15. STATEMENT OF NONDISCRIMINATION- Capital Electric Cooperative is an equal opportunity provider and employer. If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complain Form, found online at is external), or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested on the form. Send your completed complaint form or letter to us by mail at USDA, Director, Office of Adjudication, 1400 Independence Avenue, SW, Washington, DC 20250-9410, by fax at (202) 690-7442 or by email at
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